Kevin Nortrup, CPHIMS, CSEP, graduated summa cum laude from the University of Illinois in computer engineering. A member of HIMSS, SHS, IISE, INCOSE and InfraGard, he holds several US patents and has extensive experience in designing, implementing, analyzing and troubleshooting complex systems, from microelectronics to direct-broadcast satellite to multi-vendor hospital systems. As Principal at Sugar Creek Solutions, he researches, practices and champions a transdisciplinary systems approach to navigating and managing the complexity of all sociotechnical systems: efficient, effective & reliable products & services for the Information Age; scalable, sustainable processes through which they are developed & delivered; and resilient, responsible companies and institutions that design, supply and utilize those products & services.